Operators Uncover Capital Savings on Path to Better Customer Experiences

A Vasona Networks and Bain & Company report concluded mobile operators are breaking out of price war cycles and increasing Net Promoter Scores with a new approach to planning network investments. To save capital, and maintain or increase market share and pricing power, operators are employing a new methodology that measures and prioritizes RAN investments to have the greatest impact on customer quality of experience.

Operators gain a competitive edge and stretch existing investments further when they invest in improving areas that matter to mobile users. For example, they can improve customer experiences by more than 25% and cut capex by up to 10% while maintaining existing investment levels. The improvements are driven by cloud-based edge-computing (MEC) apps and platforms.